Frequently Asked Questions
Everything you need to know about your Cricket Australia Store order.
How long does domestic shipping take within Australia?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days. Please note that transit times may be longer during peak periods such as the Boxing Day Test or Big Bash League season.
Can I customize my cricket jersey with a name and number?
Yes, we offer professional personalization services for select replica jerseys. You can add your favorite player's name and number or your own custom details during the checkout process.
What is your return policy for cricket equipment?
We offer a 30-day return policy for most items. Cricket bats, pads, and gloves must be returned in their original, unused condition with all tags attached. Please note that customized items and protective gear like abdominal guards cannot be returned for hygiene reasons.
Are the products sold on this site official Cricket Australia merchandise?
Absolutely. This is the official online store for Cricket Australia. Every item sold, from ASICS teamwear to fan memorabilia, is 100% authentic and officially licensed.
How do I determine the correct size for my cricket whites?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing those figures against our charts, as cricket apparel is designed for a performance fit to allow for ease of movement on the field.
Do you ship international orders for overseas fans?
Yes, we ship to most cricket-playing nations including the UK, India, New Zealand, and South Africa. International delivery times vary by location and are calculated at checkout.